FAQ

No. It’s an app. For members who joined before the app, it’s a private chat between you and the bot. Nobody else sees what you take or upload.

Republic of Ireland only. Not Northern Ireland. GBP vouchers don’t work.

Only Dunnes for now.

No. Your number and info aren’t used for anything else.

7:00–23:00.

Anytime.

Right before you shop, only when you’re sure you’re going.

No.

No, in-store only.

In the app, open Upload and photograph the voucher on your receipt, or pick a screenshot of it from the Dunnes app. On WhatsApp, send the picture like any other photo.

As many as you want. You earn coins for valid ones.

If it’s already in the system, you won’t earn coins.

Upload early so someone can use it.

No. Only upload vouchers that are actually yours. Uploading shared/forwarded vouchers can trigger an account review.

Earliest expiry goes first.

€5 vouchers are more in demand, so they are priced accordingly.

No. One €5 per day max. If you need more, request a €10.

No. Give them your referral link instead. That way both of you will earn more coins.

In the app the voucher is drawn as a clean barcode, so this is rare. If the till still can’t read it, tap It’s not working on the voucher straight away. You get your coins back or another voucher.

Tap It’s not working on the voucher straight away, the same day you took it. You get your coins back and, if the pool has one, another voucher of the same value from a different uploader. The uploader gets notified. Abuse gets reviewed.

Yes, but they’re rare. The Get tab shows how many of each value the pool holds right now. If there are no €20s, take two €10s instead (20 coins).

You start with 10.
Earn coins by uploading or referring.
Spend coins when requesting:
• €5 → 15 coins
• €10 → 10 coins
• €20 → 5 coins

Upload vouchers or invite friends.

Free plan only: you lose 5 coins.
Pro users don’t get penalties.

Yes. In the app, tap your coin balance or Top up in Account: 10 coins for €1.99, 20 for €2.99 or 45 for €4.99. Every pack comes with a Pro Day Pass for the day.

There are two Pro options: Pro subscription and Pro Day Pass (for today only).
Both give unlimited voucher requests using your coins, higher reliability, and access to €5 vouchers even if you haven’t uploaded yet.
Pro subscription also includes a 100-coin monthly bonus and no next-day upload penalties.

Pro is €39.99 a year (€3.33 a month), with a 14-day trial for first-time subscribers. Pro Day Pass is €1.49 for the day with no commitment. Both are bought in the app through the App Store or Google Play.

If you started the trial in the app, Pro carries on and the yearly price is charged, unless you cancel before the trial ends in your App Store or Google Play subscription settings. If you cancel, you go back to Forever Free. If you started a trial on WhatsApp before the app, it ends on its own unless you add a payment method.

Bought in the app: nothing to do, it renews every year until you cancel. Manage subscription in Account takes you to your store’s subscription settings. Started on WhatsApp: add a payment method through Manage subscription in Account, or send manage to the bot.

Forever Free members can take up to 3 vouchers per month using coins. The limit resets on your join-day each month. Account in the app shows your usage and the reset date.

Yes. Coins are always needed for vouchers. Pro Day Pass removes the daily limit but gives no bonus coins. Pro subscription includes a 100-coin monthly bonus and no penalties.

Bought in the app: Manage subscription in Account opens your App Store or Google Play subscription settings. Cancel there and Pro runs to the end of the period you paid for. Subscribed on WhatsApp: Manage subscription in Account opens Stripe’s page, or send manage to the bot. Pro Day Pass ends automatically at midnight (yes, Cinderella rules apply).

Your monthly voucher count resets to 0 on the day you first joined Voucher Valley. Account in the app shows your reset date.

Your friend joins via your link → both get 10 coins.
You’ll be notified when someone joins.
Send refer to get your link.

Yes, you can invite up to 10 friends.