Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using the Voucher Valley WhatsApp bot and related services (“the Service”).
Please read this policy carefully.
Information We Collect
1. Information You Provide
- Phone Number:
When you interact with the bot, WhatsApp provides your phone number so we can send and receive messages. - Messages You Send:
Any messages, images, screenshots, or voucher uploads you send to the bot are processed to provide the service (e.g., identifying vouchers, assigning coins, preventing misuse).
2. Automatically Collected Information
- Usage Data:
We collect operational data such as timestamps, number of vouchers requested or uploaded, actions performed (e.g., “voucher returned”, “report submitted”), and general usage patterns. - System Events:
Usage logs related to errors, performance, or unusual activity (e.g., repeated invalid uploads) to maintain platform integrity.
We do not track location, contacts, external data, or any unnecessary information.
How We Use Your Information
We use your information strictly to operate and improve Voucher Valley:
- To provide the core service (uploading, requesting, replacing vouchers).
- To maintain fairness, detect abuse, and keep the community trustworthy.
- To process coins, penalties, subscription status, and Pro trial eligibility.
- To improve accuracy, reliability, and user experience.
- To send important updates or service messages.
- To comply with legal, tax, or regulatory obligations.
On rare occasions, the developer may contact you directly on WhatsApp if:
- Your account encounters an issue that blocks usage.
- You’re affected by a system bug.
- Clarification is needed to resolve an error, penalty, or refund.
This is only for service-related matters and never for marketing.
Sharing of Your Information
We do not sell or rent your data.
We only share data when strictly necessary:
- Service Providers:
Trusted third-party providers (e.g., hosting, cloud processing, OCR) who help operate the service. They must meet strict data protection requirements. - Legal Requirements:
If required by law or to protect the rights, safety, or integrity of Voucher Valley or its users. - Anti-fraud & Trust:
Internally, your voucher usage patterns may be used to prevent abuse (e.g., detecting repeated invalid uploads), but this data is never shared outside Voucher Valley.
Data Security
We use technical and organizational measures to protect your data.
However, no system can guarantee 100% security, and we encourage you to use WhatsApp responsibly and avoid sharing vouchers that aren’t yours.
Your Rights
You may request at any time:
- Access: A copy of the personal data we hold about you.
- Correction: Fix incorrect or incomplete information.
- Deletion: Removal of your data, unless we must retain it for legal or operational reasons.
To exercise these rights, email [email protected].
Retention of Data
We keep your data only as long as necessary:
- To provide the service,
- To maintain accurate coin history and misuse prevention,
- To comply with tax or legal obligations.
When data is no longer required, it is deleted or anonymized.
Changes to This Policy
We may update this Privacy Policy occasionally.
When we do, the updated version will be posted here, and we may notify you via WhatsApp if the changes are significant.
Contact Us
If you have any questions or concerns about privacy or data protection:
Email: [email protected]
Phone: +353 89 265 3675
Letters: Lock Gate 2, Apt 20, Charlemont Square, Dublin 2, D02 C8Y6